What is DeskHelp?
DeskHelp is a customer support helpdesk. It turns every customer request into a trackable ticket that your team can prioritize, assign to the right person, and move through a clear resolution workflow.
How do tickets get into DeskHelp?
Your agents can create tickets directly from the dashboard, capturing the customer's name, email, and the details of their request. Every ticket keeps its full conversation history in one place.
Can I assign tickets to specific teammates?
Yes. Tickets can be assigned to any member of your workspace, so it's always clear who owns each request and nothing falls through the cracks.
How does DeskHelp keep each team's data separate?
Every workspace has its own isolated ticket queue. Data isolation is enforced at the database level with row-level security, so one team can never see another team's tickets.
What metrics can I track?
The dashboard shows open, in-progress, and resolved ticket counts, your urgent backlog, and your average resolution time — so you always know how your support team is performing.
Do you offer a free trial?
Yes, you can start on our free plan with no credit card required, and upgrade once you're ready to add more agents and features.